RE-SCHEDULE POLICY Appointment times are reserved especially for you. To allow for the relaxed pampering time you deserve, we ask that you arrive on time and call should you be running late. If our daily agenda is unyielding, we reserve the right to re-schedule should you be 15-minutes late. CANCELLATION POLICY Please keep in mind that no shows or last minute cancellations would leave our professionals with empty appointment times that could have been utilized by another client. For this reason, we require a 48 hour advanced cancellation notice on all scheduled salon appointments. Less than 24 hours cancellation will be a 50% charge. CONSIDERATIONS At Spencer Malay Hair & Spa tipping is not required, but greatly appreciated.  Prices are subject to change. Spencer Malay Hair & Spa are not responsible for lost or stolen articles. Please keep your valuable items at home or with you at all times. SERVICE GUARANTEE We offer a 100% guarantee on all services within two weeks of your appointment, only with use of recommended at-home care products.  Corrective color usually requires more than one service to achieve desired results. Because of the nature of home coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon. PRODUCT RETURNS We offer a 100% satisfaction guarantee on all of our skin and hair products. If you decide within 14 days of the original purchase that a product is not right for you, we will gladly take it back, provided 3/4 of the original amount of the product is unused, and exchange it for another product.  You must have your receipt of purchase at the time of return/exchange.